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Tech ID#: 6
Reviews: 15
Average:
4.73 stars

Jacob Payne
Branch Managers

Jacob Payne has received 15 reviews, averaging:

Jacob Payne's Bio:

Jacob is the Branch Manager of our Winston-Salem Office. He was born in Stokesdale, NC and currently resides in Winston-Salem. Jacob graduated from Kerwin Baptist Christian Church in Kernersville, NC; he then graduated from Horse Farrier Training school in Martinsville, Virginia. He began his Pest Control career with Pest-X in 2010 as a Termite Technician. From there he became an Inspector, Pest Control Technician, Supervisor and now Branch Manager, where his dedication to providing an exceptional customer experience has allowed him to see rapid growth in his office. In his spare time, Jacob enjoys spending time with his wife and two children, Wyatt and Hunter. He continues to train horses and enjoys singing Gospel music throughout the community and his home church. He is an avid hunter and fisherman and has earned his nickname “Catfish.”

Mice Control

Winston-Salem, NC

Date: 03/20/2018

Comments:

Terrible service! They make you sign a contract for a year before any service is rendered, then don't follow through on promises--didn't even bother showing up for a promised appointment! Told them to cancel my service just two weeks later. Just seeing that they're still charging me though they never come out and check or even call! Got to remedy this!

- Lakisha Stewart




A Response from: Chuck Potts

Hi Ms Stewart, We are sorry to hear you had an issue with an appointment and that you are not totally satisfied with our services. We greatly appreciate your feedback and hope you will give us an opportunity to make it right. I will be reaching out to you today to learn more on the issues/concerns that you had. Edit: 3/22/18 Ms Stewart, thank you for allowing me to come out and reinspect your home for the noises the other day. In my followup report to you we did see the prior mice evidence and all the treatment placements we set throughout your home. Unfortunately we could not locate any active areas at that time. Also mentioned in my inspection report, there are access points at the garage door that can allow new mice to keep entering the home. We also noticed a hole in the drywall at the hot water heater in the garage that would allow mice to pass into the home and attic, hopefully you can get that sealed up soon to prevent new ones from gaining access . Regrettably in the 4 additional no charge trips we made to your home after your initial service including a complimentary wildlife visit from our specialist, we just couldn't detect any live activity or hear the noises that you have informed us about at the times we were out there. Since we have not been able to solve the noises that you hear from time to time to your satisfaction, we will be refunding the pest control charges to you and cancelling that service per your request. You should see that reflected soon on your account. We greatly appreciate you going the extra mile to have us look into it and regret we couldn't correct the issue soon enough for you.

Branch Managers

Jacob Payne

Jacob Payne

Residential Pest Control

Winston-Salem, NC

Date: 02/18/2018

Comments:

Vicki and Jacob have been great about keeping me in good shape and pest free. I don't have to worry about a thing!

- Claudia Strickland




Branch Managers

Jacob Payne

Jacob Payne

Ant Control

Winston-Salem, NC

Date: 02/14/2018

Comments:

I have been very happy with my service. Always prompt and courteous service!

- Bonnie Mahoney




A Response from: Chuck Potts

Thank you for letting us know about your positive experience on your service with Jacob. He prides himself with providing the best possible service to all of his customers.

Branch Managers

Jacob Payne

Jacob Payne

Mice Control

Mocksville, NC

Date: 02/10/2018

Comments:

If you’re looking for someone to help you out with a pest problem, look no further!! I read the reviews and gave them a call and have been impressed with all aspects of this company’s service!! Very knowledgeable and friendly! Problem solved.

- Laura Templeton




A Response from: Simon Shaw

Thank you for the wonderful review! We are delighted that your experience matched/exceeded the reviews you read before calling us and you are pleased with the results of the service we provided for your mouse issue.

Branch Managers

Jacob Payne

Jacob Payne

Residential Pest Control

Winston-Salem, NC

Date: 02/06/2018

Comments:

Very satisfied customer for years!!!! Great service

- Mary Robinson




A Response from: Chuck Potts

Thanks for taking the time to share your experience with us over the years. We appreciate you trusting us to take care of all your pest control needs and we look forward to providing that continued level of service for years to come.

Branch Managers

Jacob Payne

Jacob Payne

Residential Pest Control

Winston-Salem, NC

Date: 02/02/2018

Comments:

Everyone is very professional and friendly. Thank you for all you do!!! So appreciate you all.

- Lynn Haley




Branch Managers

Jacob Payne

Jacob Payne

Cockroach Control

Winston-Salem, NC

Date: 01/31/2018

Comments:

We saw roaches after my son moved home from an apartment building that had roaches. I tried for 3 months with sprays, bug bombs, and bait traps and we would still see roaches. I finally called Pest-x and after one treatment we have not seen any more roaches. They were very friendly and explained everything that was being done. I would call Pest-x again if I have any more bug issues.

- Rob West




A Response from: Simon Shaw

Thank you so much for your business. We certainly appreciate you allowing Pest-X the opportunity to be of service to you. Thank you too for your great 5 Star review.

Branch Managers

Jacob Payne

Jacob Payne

Residential Pest Control

Lexington, NC

Date: 01/30/2018

Comments:

I went to Pest X to get rid of termites. They did such a great job that I use them for other pest needs. I have been calling on them for at least 5 years and I couldn't be happier.

- John Reid




Branch Managers

Jacob Payne

Jacob Payne

Residential Pest Control

Winston-Salem, NC

Date: 01/30/2018

Comments:

Jacob is the best! He is so patient and friendly and is thoughtful about your pets. Vicky and Crystal are very accommodating too!

- Lorna McLeod




Branch Managers

Jacob Payne

Jacob Payne

Residential Pest Control

Walkertown, NC

Date: 01/27/2018

Comments:

I have always, for about 27 years, had excellent service from Pest-X. Everyone has been very courteous. I have not renewed my Termite inspection only because I can't afford it, being on a small income and prices for everything are increasing. I may be able to afford the inspection every 3 or 4 years.

- Carol Lackey




Branch Managers

Jacob Payne

Jacob Payne

Cockroach Control

Winston-Salem, NC

Date: 01/23/2018

Comments:

these guys know what they doing. Great technicians and office support.

- John Cooke




Branch Managers

Jacob Payne

Jacob Payne

Mice Control

Pfafftown, NC

Date: 01/19/2018

Comments:

5 Stars! Impressed with this company. From start to finish they were so incredibly helpful. Vicky was so kind and answered each question so thoroughly. After one visit, our pest problem has been solved.

- David Olinger




Branch Managers

Jacob Payne

Jacob Payne

Mice Control

Winston-Salem, NC

Date: 11/13/2017

Comments:

Jacob took care of my treatment today. Monday (11-13) I'm extremely happy with how he takes care of my home needs. He's very attentive to my questions. Keep up the great work. Thanks, Steve

- Steve Fusco




Branch Managers

Jacob Payne

Jacob Payne

Wildlife Control

Winston-Salem, NC

Date: 10/11/2017

Comments:

I have used pest x twice . They are ethical and honest. The technician would not pass the first house I looked at and probably saved me from buying a total money pit. The second house i looked at got the pest x stamp of approval. They did not try to sell me on follow up treatments which I appreciated . The technician was respectful, knowledgeable and professional. I will use them again in the future.

- New Customer




Branch Managers

Jacob Payne

Jacob Payne

Ant Control

Lexington, NC

Date: 08/07/2017

Comments:

We chose Pest-X through a family recommendation for our ant problem in our new home. We could not be more pleased with the fast response and great service we received from Jacob Payne. We haven't had any more problems with the ants (or any other bugs)!

- Anonymous




Branch Managers

Jacob Payne

Jacob Payne
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