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Tech ID#: 6
Reviews: 33
Average:
4.88 stars

Jacob Payne - Winston-Salem
Branch Managers

Jacob Payne - Winston-Salem has received 33 reviews, averaging:

Jacob Payne - Winston-Salem's Bio:

Jacob is the Branch Manager of our Winston-Salem Office. He was born in Stokesdale, NC and currently resides in Winston-Salem. Jacob graduated from Kerwin Baptist Christian Church in Kernersville, NC; he then graduated from Horse Farrier Training school in Martinsville, Virginia. He began his Pest Control career with Pest-X in 2010 as a Termite Technician. From there he became an Inspector, Pest Control Technician, Supervisor and now Branch Manager, where his dedication to providing an exceptional customer experience has allowed him to see rapid growth in his office. In his spare time, Jacob enjoys spending time with his wife and two children, Wyatt and Hunter. He continues to train horses and enjoys singing Gospel music throughout the community and his home church. He is an avid hunter and fisherman and has earned his nickname “Catfish.”

Mice Control

Winston-Salem, NC

Date: 09/21/2021

Comments:

The staff was very friendly, as well as professional! They made me feel confident that they will make sure my needs are met!

- Brittney




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Winston-Salem, NC

Date: 09/09/2021

Comments:

I cannot say enough positive things about this business. Their customer service is unparalleled. Sherri was awesome with setting me up as a client. This business genuinely care about your concerns, and they are so incredibly professional, helpful, and kind. They feel like a family business, just simply because they are so genuine and supportive. Jacob, the branch manager, came out to address an ant and spider issue, and his knowledge and service exceeded my expectations on every level. He was so thorough and he really took the time to ensure the needs of our home were met. I have had trouble trusting pest control companies ever since I had a bad experience with Terminex, but with Pest-X Exterminating, I can now rest easy. Their prices are unbeatable, and much more reasonable compared to any other pest control service out there. They also provide additional services that I was impressed to hear about, like their monthly mosquito service. I have pets and I worry about heartworms, so knowing that I could utilize that service for just a small fee more each month, helps me feel like I’m keeping my pets safe. Thank you so much for taking the time to care for the needs of my home, and for helping make our home a happier, pest-free place!

- Jessica Aylor




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Winston-Salem, NC

Date: 09/07/2021

Comments:

We had Josh come out for our first visit. He was super knowledgeable, very polite, and respectful of our things (had to do an inside spray). We also called the same day for service, and they delivered within hours. Definitely recommend!!

- Nicole




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Bee Control

Winston-Salem, NC

Date: 08/24/2021

Comments:

Jacob came out same day to take care of our yellow jacket problem!! We had another service out here three times now but there was still a nest! Jacob treated it and removed it all in about 20 minutes! My Dad and I are so thankful for such a wonderful service.!

- Wendi




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Winston-Salem, NC

Date: 07/29/2021

Comments:

Jacob is very professional and knowledgeable. He has taken care of every problem we’ve had with pests. I would definitely highly recommend using pest x for any pest issues.

- Matt




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Winston-Salem, NC

Date: 07/23/2021

Comments:

Great service and always professional.

- Andy




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Bee Control

Winston-Salem, NC

Date: 07/10/2021

Comments:

We have used Winston Salem PestX on several occasions. Each time we are greeted with fast response times, friendly service, and excellent results! Would highly recommend this office for pest control services.

- Scott




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Winston-Salem, NC

Date: 07/02/2021

Comments:

I started using this company a year ago after purchasing my new home. I have been completely satisfied with there performance. Josh Atkins is the technician who always does my pest control and he is outstanding. Always very courteous and kind. He explains everything in detail so that I can understand. It is such a pleasure having him take care of my pest control needs.

- Judy




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Winston-Salem, NC

Date: 06/21/2021

Comments:

My wife and I have been in our new home for a few months and just now started finding a few pests (or evidence of) around the house - spiders, ants, and mice specifically. My wife knew just who to call - Jacob from Pest-X. He has serviced her prior residences for the past 7 or 8 years. He was quick to respond to our request, very professional and extremely thorough in his inspection of our home (We have lots of nooks and crannies in our attack and crawl spaces). Would highly recommend Pest-X services and specifically Jacob as a rep. Thanks!

- Kyle




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Termite Control

Winston-Salem, NC

Date: 04/14/2021

Comments:

Pest X has great technicians that always make sure I am satisfied with their service. They have the best customer service!

- Gowen




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Termite Control

Winston-Salem, NC

Date: 04/06/2021

Comments:

jacob is excellent, honest, professional, informative, thorough, & punctual ... A++!!!!

- Herman




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Flea Control

Winston-Salem, NC

Date: 03/31/2021

Comments:

Unfortunately for me I had a friends dog bring fleas into my home. I am very allergic to them so it was not fun. I called Pest-X and they responded immediately. They were professional and very helpful. They took care of the problem and I had no more issues. I definitely recommend them.

- Jennifer




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Winston-Salem, NC

Date: 03/29/2021

Comments:

I was very impressed with the courtesy and thorough service of the technician! I feel protected from any possible infestations.

- Ken




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Bee Control

Winston-Salem, NC

Date: 03/29/2021

Comments:

Call Jacob to handle all your pest problems very processional

- Clay




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Termite Control

Winston-Salem, NC

Date: 03/29/2021

Comments:

I was overcome with PANIC because I saw swarming termites all over my kitchen floor coming from the window sill. I found Pest X on Google. The Lord must have known I needed the best. Jacob came out to access the damage. He was so awesome! He was very professional and extremely knowledgeable about the type of termites we have. They haven’t completed the job yet but I feel very good with putting my needs in their hands. I don’t think Jacob knows this, but his calmness while accessing the damage really helped me to relax. I know we’re in good hands.

- Audrey




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Termite Control

Winston-Salem, NC

Date: 02/17/2021

Comments:

The day pest x was to spray for pest,I noticed a light brown dust dropping from a wall receptacle onto my baseboard in my living room. Notified Jacob Payne about what I found and he immediately diagnosed the problem as termites in the wall. Jacob set up an appointment to treat the wall an beneath the slab and install bait stations in the lawn around the lawn barely noticable to further protect my home and give me peace of mind. What amazed me was the swift action he took to set up the appointment to get the treatment done.within two days. I highly recommend Pest X on the timely response to resolve my serious problem and give Jacob an 5 star review for is professionalism and care he extends to his customers.

- Louis




A Response from: Chuck Potts

Thank you for taking time to let us know about your recent experience with us and particularly Jacob. He has been representing us as the Winston Branch Manager for many years helping others protect their homes against termites and other damaging pests. He takes a lot of pride in solving termite infestations.

Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Clemmons, NC

Date: 02/08/2021

Comments:

We have been using Pest-X since we bought this house in 2014 and have always found them a pleasure to do business with. Jacob, the technician I have had the most contact with, has always been punctual and professional in all of our dealings.

- Cj Wittman




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Wilkesboro, NC

Date: 07/19/2019

Comments:

Excellent service! From my first conversation with Vicki over the phone to our in-home inspection and treatment with Jacob, my wife and I are completely satisfied. Jacob was very knowledgeable and took time to answer all of our questions. He pulled in the driveway right on time for our appointment and was out of his truck and already assembling his equipment before I could even walk out of the garage. The next morning we had to sweep off the porch because there were so many dead bugs! Do yourself a favor: call Pest-X --and ask for Jacob to service your home! Would highly recommend to anyone!

- Gabe Duncan




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Mice Control

Winston-Salem, NC

Date: 03/20/2018

Comments:

Terrible service! They make you sign a contract for a year before any service is rendered, then don't follow through on promises--didn't even bother showing up for a promised appointment! Told them to cancel my service just two weeks later. Just seeing that they're still charging me though they never come out and check or even call! Got to remedy this!

- Lakisha Stewart




A Response from: Chuck Potts

Hi Ms Stewart, We are sorry to hear you had an issue with an appointment and that you are not totally satisfied with our services. We greatly appreciate your feedback and hope you will give us an opportunity to make it right. I will be reaching out to you today to learn more on the issues/concerns that you had. Edit: 3/22/18 Ms Stewart, thank you for allowing me to come out and reinspect your home for the noises the other day. In my followup report to you we did see the prior mice evidence and all the treatment placements we set throughout your home. Unfortunately we could not locate any active areas at that time. Also mentioned in my inspection report, there are access points at the garage door that can allow new mice to keep entering the home. We also noticed a hole in the drywall at the hot water heater in the garage that would allow mice to pass into the home and attic, hopefully you can get that sealed up soon to prevent new ones from gaining access . Regrettably in the 4 additional no charge trips we made to your home after your initial service including a complimentary wildlife visit from our specialist, we just couldn't detect any live activity or hear the noises that you have informed us about at the times we were out there. Since we have not been able to solve the noises that you hear from time to time to your satisfaction, we will be refunding the pest control charges to you and cancelling that service per your request. You should see that reflected soon on your account. We greatly appreciate you going the extra mile to have us look into it and regret we couldn't correct the issue soon enough for you.

Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Winston-Salem, NC

Date: 02/18/2018

Comments:

Vicki and Jacob have been great about keeping me in good shape and pest free. I don't have to worry about a thing!

- Claudia Strickland




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Ant Control

Winston-Salem, NC

Date: 02/14/2018

Comments:

I have been very happy with my service. Always prompt and courteous service!

- Bonnie Mahoney




A Response from: Chuck Potts

Thank you for letting us know about your positive experience on your service with Jacob. He prides himself with providing the best possible service to all of his customers.

Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Mice Control

Mocksville, NC

Date: 02/10/2018

Comments:

If you’re looking for someone to help you out with a pest problem, look no further!! I read the reviews and gave them a call and have been impressed with all aspects of this company’s service!! Very knowledgeable and friendly! Problem solved.

- Laura Templeton




A Response from: Simon Shaw

Thank you for the wonderful review! We are delighted that your experience matched/exceeded the reviews you read before calling us and you are pleased with the results of the service we provided for your mouse issue.

Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Winston-Salem, NC

Date: 02/06/2018

Comments:

Very satisfied customer for years!!!! Great service

- Mary Robinson




A Response from: Chuck Potts

Thanks for taking the time to share your experience with us over the years. We appreciate you trusting us to take care of all your pest control needs and we look forward to providing that continued level of service for years to come.

Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Winston-Salem, NC

Date: 02/02/2018

Comments:

Everyone is very professional and friendly. Thank you for all you do!!! So appreciate you all.

- Lynn Haley




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Cockroach Control

Winston-Salem, NC

Date: 01/31/2018

Comments:

We saw roaches after my son moved home from an apartment building that had roaches. I tried for 3 months with sprays, bug bombs, and bait traps and we would still see roaches. I finally called Pest-x and after one treatment we have not seen any more roaches. They were very friendly and explained everything that was being done. I would call Pest-x again if I have any more bug issues.

- Rob West




A Response from: Simon Shaw

Thank you so much for your business. We certainly appreciate you allowing Pest-X the opportunity to be of service to you. Thank you too for your great 5 Star review.

Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Lexington, NC

Date: 01/30/2018

Comments:

I went to Pest X to get rid of termites. They did such a great job that I use them for other pest needs. I have been calling on them for at least 5 years and I couldn't be happier.

- John Reid




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Winston-Salem, NC

Date: 01/30/2018

Comments:

Jacob is the best! He is so patient and friendly and is thoughtful about your pets. Vicky and Crystal are very accommodating too!

- Lorna McLeod




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Residential Pest Control

Walkertown, NC

Date: 01/27/2018

Comments:

I have always, for about 27 years, had excellent service from Pest-X. Everyone has been very courteous. I have not renewed my Termite inspection only because I can't afford it, being on a small income and prices for everything are increasing. I may be able to afford the inspection every 3 or 4 years.

- Carol Lackey




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Cockroach Control

Winston-Salem, NC

Date: 01/23/2018

Comments:

these guys know what they doing. Great technicians and office support.

- John Cooke




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem

Mice Control

Pfafftown, NC

Date: 01/19/2018

Comments:

5 Stars! Impressed with this company. From start to finish they were so incredibly helpful. Vicky was so kind and answered each question so thoroughly. After one visit, our pest problem has been solved.

- David Olinger




Branch Managers

Jacob Payne - Winston-Salem

Jacob Payne - Winston-Salem
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